Privacy Policy

Who We Are

Sunroof Solar (ABN 31 702 961 288) designs and installs solar panels, home batteries and EV chargers for households in Perth and surrounding suburbs, Western Australia. Our business address is 13 Turtledove Rd, Harrisdale WA 6112.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This page explains, in plain English, what we collect, why we collect it and the choices you have.

What We Collect

We collect what we need to design and install your system, and no more.

We do not ask for payment card details through this website.

How We Collect It

• Directly from you through the enquiry form, the quick pop-up form and the contact page
• When you message us on WhatsApp
• At your home, when we assess your roof and switchboard
• From your browser, in the small way described under cookies and browser storage below

Why We Use It

• To reply to your enquiry and prepare a written design
• To arrange your site assessment and installation
• To handle network applications and rebate paperwork on your behalf
• To support you after installation and with warranty claims
• To meet legal obligations such as electrical safety, consumer law and tax record keeping

We only send you marketing if you have agreed to it, and you can opt out at any time by telling us.

Who We Share It With

Only when it is needed to deliver your project:

• Our designers and installers
• The network operator and your electricity retailer, for example Western Power and Synergy, for connection, meter and export approvals
• Government bodies that run rebate schemes, for example the Clean Energy Regulator and the WA battery scheme administrator
• Manufacturers and distributors, for warranty registration
• Providers that host our website and carry our messages and email

We do not sell your personal information.

WhatsApp Messages

If you message us on WhatsApp, WhatsApp (owned by Meta) processes the conversation under its own terms and privacy policy. We can see your number, your display name and what you send us.

Please do not send card numbers, passwords or government ID through chat.

Cookies and Browser Storage

We use only a small amount of browser storage to make the site work. For example, it remembers that you closed the enquiry pop-up so we do not show it again for about a week.

At the time of the last update this website does not run advertising trackers. If we add analytics or advertising tools, we will update this page first and ask for your consent where it is required.

Overseas Disclosure

Some services we rely on, including WhatsApp, may store or process information outside Australia. We take reasonable steps to make sure the providers we choose handle information appropriately.

Security and How Long We Keep It

We take reasonable steps to protect your information from misuse, loss and unauthorised access.

We keep enquiry records only as long as we need them. Installation, warranty and safety records are kept for as long as needed to support your warranty and meet our legal obligations, then deleted or de-identified.

Access, Correction and Deletion

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email us at info@sunroofsolar.com.au or message us on WhatsApp and we will reply within 30 days. We may need to confirm who you are first.

Complaints

If you are unhappy with how we handled your information, tell us first and we will look into it and respond. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We will update this page when our practices change and show the date at the top. This version was last updated on 2 November 2026.